Insights on root cause analysis, incident management, and building resilient systems
Learn how to use Fishbone (Ishikawa) diagrams for software incident analysis. Includes a step-by-step walkthrough, worked example, and adapted categories for engineering teams.
Incident reviews fail when the first hour is spent reconstructing timelines and the second hour devolves into blame. Here's how to run a focused 30-minute review that people actually show up to.
A technical breakdown of why Jira's data model fails for incident analysis. Compare structured investigation workflows, rigor scoring, and the real cost of repeat incidents.
A comprehensive guide to conducting effective root cause analysis in engineering teams. Learn proven methodologies, common pitfalls, and how to build a culture that prevents recurring incidents.
Master the 5 Whys technique with practical templates and real-world DevOps examples. Includes common mistakes to avoid and tips for getting to true root causes.
A complete checklist for running effective blameless post-mortems. From preparation to follow-up actions, ensure your team learns from every incident.
Understand the key metrics that matter for incident management. Learn how to measure MTTR, MTBF, and other KPIs that drive real improvement.
Jira is great for tracking work, but it falls short for serious RCA. Learn why dedicated investigation tools matter and what to look for in an RCA platform.
OutageReview gives you the tools to find real root causes and prevent recurring incidents.
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