Terms of Service

1. Acceptance of Terms

By accessing or using Outage Review ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service.

2. Description of Service

Outage Review is a root cause analysis (RCA) management platform that helps teams document, investigate, and track incidents. The Service includes incident management, investigation tools, action tracking, team collaboration features, and reporting capabilities.

3. User Accounts

To use the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your password and account
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account

4. Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to any portion of the Service
• Upload malicious code, viruses, or any harmful content
• Interfere with or disrupt the Service or servers
• Violate any applicable laws or regulations
• Impersonate another person or entity
• Share your account credentials with others outside your organization

5. Beta Service Disclaimer

During the beta period, the Service is provided "as is" and may contain bugs, errors, or experience downtime. We may modify features, change pricing, or discontinue services with notice. Beta users acknowledge that the Service is under active development.

6. Your Content

You retain ownership of all content you upload to the Service ("Your Content"). By uploading Your Content, you grant us a license to store, process, and display it solely to provide the Service to you. You are responsible for ensuring you have the right to upload and share Your Content.

7. Payment Terms

For paid subscriptions:

• Fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We may change pricing with 30 days notice
• You authorize us to charge your payment method for all fees
• Failure to pay may result in suspension or termination of service

8. Free Trial

We offer a 14-day free trial of the Pro plan. No credit card is required during the trial. After the trial ends, you must select a paid plan to continue using the Service. We may limit or modify trial terms at our discretion.

9. Cancellation and Termination

You may cancel your subscription at any time. Upon cancellation, you will have access until the end of your current billing period. We reserve the right to suspend or terminate accounts that violate these terms or for any other reason with or without notice.

10. Data Backup and Loss

While we implement reasonable backup procedures, you are responsible for maintaining your own backups of Your Content. We are not liable for any data loss or corruption.

11. Intellectual Property

The Service, including its design, functionality, and content (excluding Your Content), is owned by us and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, or create derivative works without our permission.

12. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, OR GOODWILL. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

14. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service, Your Content, or your violation of these Terms.

15. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance of the new Terms.

16. Governing Law

These Terms are governed by the laws of the jurisdiction where we operate, without regard to conflict of law principles. Any disputes shall be resolved in the courts of that jurisdiction.

17. Contact Information

For questions about these Terms, please contact us at:

Email: [email protected]